Supervisor of Intensive Outreach Navigation Program
The ideal candidate has a passion for serving people with Severe Mental Illness (SMI), and must be proficient at navigating sometimes difficult processes and programs to help participants live successfully in the community.
These individuals served via this program may also have had some involvement with the criminal justice system and/or experienced homelessness and are in need of extensive support. Success in this role might require innovative solutions and building strategic partnerships.
The Supervisor of Intensive Outreach Navigation Program is primarily responsible for supporting the team of Case Managers and Peer Recovery Support Specialists.
Led by the Supervisor, the Intensive Outreach Navigation team will outreach and serve individuals with Serious Mental Illness (SMI) who have been deemed as a frequent utilizer of the Oklahoma City area shelters, hospitals, and more specifically, the local area community mental health crisis centers such as the Oklahoma County Crisis Intervention Center, Griffin Memorial Mental Health Center, and the Oklahoma Crisis Recovery Unit.
Accountable for supervision of staff and program operation of the Intensive Outreach Navigation program, including but not limited to: Direct supervision of Intensive Outreach Navigation team of Case Managers and Certified Peer Recovery Support Specialists.
Provides clinical support and collaborative assistance to the Intensive Outreach Navigation team and assists with program development and sustainability.
Responsible for building and maintaining relationships with treatment teams of crisis centers and Griffin Memorial Mental Health Center.
Work closely with internal and external leasing partners to coordinate housing placement for clients of the Intensive Outreach Navigation program.
Monitor reporting databases, resident files/documents for compliance, and record-keeping requirements ensuring that necessary documentation is obtained and updated as needed.
Implements and monitors any corrective action required as a result of identified deficiencies.
Monitors and provides monthly reports on program operations and outcomes to the Director of Oklahoma City Operations, Chief Programs Officer, relevant committees and Board of Directors, as necessary.
Reports are designed to track outcomes and ensure compliance within guidelines of both Association principles and policies, Council on Accreditation requirements, as well as other stakeholders such as ODMHSAS.
Helps to implement and ensure the use of valid and effective outcomes measurement tools best practice models such as Housing First, Harm Reduction, Trauma Informed Care, performance and quality improvement plans (PQI).
Works closely with Association partners in order to promote positive relationships, collaboration and achievement of common goals. Examples include, but are not limited to, Homeless Alliance, PACT teams, Veterans Administration, ODMHSAS, United Way of Central Oklahoma, and area shelter programs, etc.
Represents and promotes the Association, its policies, mandates, visions and initiatives, both internally and within the Community, on various Boards and Committees including any business meetings, social events, or educational conferences.
Stands in for the Director of Oklahoma City Operations as necessary; these activities may involve Association management functions and duties, including delegating and directing staff as necessary.
This level of knowledge is normally acquired through completion of a Master’s Degree in Social Work, Psychology, Counseling or a similar degree. Management and supervisory experience of a least 3 years post-graduate. Requisite current and active licensure is required (LCSW, LSW-Adm, LCSW-u/s, LPC, LMFT, etc.).
Extensive experience working with at-risk homeless populations and persons with serious mental illness preferred. Bi-lingual is a plus. Thorough knowledge of systems theory and management techniques.
Thorough knowledge of various mental illnesses and diagnostic categories for purposes of clinical management of client cases, and providing supervision, education and training.
Extensive knowledge and experience working with individual who are homeless or chronically homeless, disabled (mental or physical), or with substance abuse and/or co-occurring disorders.
Solid foundation and knowledge base of community resources in Oklahoma City and surrounding counties. Strong oral and written communication skills, including interpersonal skills.
Ability to prepare and deliver persuasive oral and written reports and presentations both internally and in large community/public settings.
Proficient PC skills including word processing and spreadsheet applications. Working knowledge of Microsoft Word, Access, Excel, PowerPoint, and experience with other data management systems including internet based applications.
Business administration experience that includes accountability for financial oversight of program operations and budgeting processes.
Excellent analytical and problem solving abilities. Must be able to systematically gather relevant information and apply logic to solving problems and make decisions; interprets various types of data; sees the relationships and inter-relationships among concepts, issues or situations; handles crisis situations and makes clinical and management decisions with ease, speed, accuracy and precision.
Ability to manage relationships with external and internal partners. Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes.
Works well in a team environment; self-motivated; results oriented; ability to multi-task and ability to delegate as necessary.